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Improve the Care Experience

Vital's Experience Management feature makes it easy for patients to recognize great care, flag concerns, and leave Google reviews. Now available in ERAdvisor and CareAdvisor.

V3 staff recognition

Collecting patient feedback just got easier.

Real-time, 1-minute satisfaction survey prompts sent via text message to patients as they're getting care, not days or weeks after discharge. 

Service recovery 1

Pinpoint and fix service gaps. Fast.

Poor experiences are immediately flagged to staff allowing for rapid service recovery. Surveys with less than 3 stars are escalated.

Group 10-1

Boost your reputation and outshine the competition. 

Earn long-term patient loyalty while enhancing your digital presence. When patients give a 4 or 5-star rating, Vital redirects them to leave a Google review. 

        

 

The results speak for themselves.

Chandler Regional Medical Center (2)

 “Vital’s Experience Management tool has already had a positive impact on our Google ratings, and we only implemented it a few weeks ago."
 
Jess Allen, Director, Emergency Services at Chandler Regional Medical Center