Improve HCAHPS performance by providing a highly individualized responsive patient experience
Transform the Inpatient Care Experience
By combining your EHR with our intelligent software, patients, clinicians, and families have the information they need at their fingertips.
Patient Progress Meter
EHR data + predictive analytics show patients’ health progress and readiness for discharge.
Answers questions like:
- Am I getting better?
- When can I go home?
- How am I responding to care interventions?
- What needs to improve to go home?
Orders & Results
Patients can view test orders, how to prepare, what's in progress, and the results. Vital provides patient friendly explanations of labs and imaging results, omitting sensitive results like drugs/oncology.
Daily Patient Schedule
Patients can view a detailed schedule that provides an hourly plan for the day. The schedule is interactive with links to complete tasks like education and pain assessments.
Patients have digital access to their menu with selections routed to food service. Through integration with the food management system, the menu is curated to meet each patient’s dietary restrictions.
Patients can request help and services, with routing to appropriate staff. Service requests can be turned off and on with a click of a button according to preferred ‘hours of operation’.
Patients are sent an invite to fill out a survey. 3 star experiences (or lower) are automatically escalated to appropriate staff to remediate. If a patient selects a 5 star rating, they are redirected to fill out a Google review.
CareAdvisor is a mobile EHR for clinicians – providing complete patient profiles, a mobile clinical decision support dashboard, and alerting system.
What People Are Saying
"Vital and the service request feature saves nurse time, mental load, and ensures patient needs are met in a timely manner."
Jenn Jankowski, Inpatient CareCoach RN
"It is cool to see movement in our star ratings as a result of CareAdvisor.”
Jennifer Wong, Senior Director
"Vital has improved operations and strengthened Dignity Health's position as a leader in the region.”
Mark Slyter, President and CEO of Dignity Health East Valley Arizona
Motivate and engage patients with personalized, real-time updates
- Access via secure phone link – no sign-up or download required to access.
- Patients can view their health progress and readiness for discharge, lab results, an hour-by-hour plan for the day, and educational content.
Make it easy for patients to communicate with their loved ones and care team
- Request service and comfort items, with automatic alerts sent to appropriate staff.
- Use the share feature to send visit status to loved ones, instantly.
Improve patient experience scores and staff satisfaction
- Patient surveys give voice to the patient, sending recognition to staff on a job well done and flagging any concerns.
- Increase loyalty with increased patient satisfaction.
Value on Investment
Revitalize your patient experience strategy, advance hospital performance, increase revenue, and provide new, intelligent resources to make work environment better for staff
Lower overall cost of care with advanced patient outcomes
Advance staff satisfaction with the use of intelligent communication resources and clinical decision support tools