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Automatically update patients and families
INFORM

Reduce uncertainty and improve the care experience

Vital keeps patients and families informed throughout every step of an ED and inpatient visit, increasing satisfaction for staff and patients.

Modernize your clinical experience
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Ensure clinicians operate at the top of their license

Vital provides real-time patient updates and messaging services, leading to fewer questions and operational bottlenecks.

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drive outcomes

Increase revenue and improve compliance

Vital prompts patients to schedule follow-up appointments after a care episode, driving in-network loyalty and decreased readmissions.

 

Intuitive Design, Impressive Outcomes

97% Satisfaction Rating

Vital keeps patients and families informed throughout their hospital visit, reducing uncertainty and improving the care experience for patients and clinicians. 

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+246% Press Ganey Score

One client reported a 246% increase in their "Informed About Delays" Press Ganey score. By giving patients access to real-time wait times and visit details, patients are in control and understand their visit progress.

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+41% Post-ED Follow-Up

Vital prompts patients to schedule follow-up appointments from the emergency department, driving additional revenues, improving compliance, and decreasing readmission risk.

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Our Impact

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Visit shares with loved ones

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OF PATIENTS USE ERADVISOR

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Patients engaged per year

What People Are Saying

Physicians

“I was amazed at how quickly and easily we were able to stand up ERAdvisor at Sturdy Memorial Hospital. Since implementing it we are getting fewer questions about wait times. I believe it’s making a positive impact on our patient and family experience.”

- Dr. Brian Patel, Chief of Emergency Services

Patients

"The website with information about wait times and test results was amazing! It was nice to be able to share it with family... Knowing what to expect from the website meant that I didn’t need to bother the nurses for updates.”

- Patient 

Staff

"ERAdvisor was easily incorporated into our ED patient registration workflow and patients seem to navigate it easily on their own.”

- Patient Access at SJHWP

Executives

“Vital has helped us uncover new volumes coming from the Emergency Department and get those people scheduled.”

- Patient Access Executive

Powered by Machine Learning

Trained algorithms analyze all facets of a patient visit, forecasting up-to-the-minute wait times, prognoses and other assistive data.

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